Answers to some common questions about the Nudgu Reminders service

Is the service available for both iphone and android?

The Nudgu service has been designed for use with any mobile client.  An iOS client is available for initial beta testing, with an Android client following close on its heels.  We plan to formally launch the service with full support for both Apple and Android mobile devices.  A Windows client is being considered for a later phase.

If my phone isn’t on or is out of range will my message still be delivered?

Yes.  Once you have successfully created a reminder, our servers will look after the rest, delivering the message at your chosen date and time.  Even if you are out of charge or out of range. Delivery confirmation will be updated once you reconnect to the data network.

Do Nudgu messages use my mobile call credits?

No - Messages are recorded on your phone and transferred to our servers via the data network either; via WiFi or your mobile data service. Message size is quite small (typically less than a photo or music track). The cost of delivering your reminders to the destination telephone is included in your monthly subscription. Note: When creating a reminder while using the mobile data network, this will use some of your data allowance.

Which countries can I send messages to?

Currently we allow messages to be sent to US landline numbers and UK landline and mobile numbers. More countries will be added soon - if you have a specific requirement, please drop us a line via our contact page - we'd love to hear from you!

Is there a limit on the number of messages I can leave?

The number of messages are not limited within reason, but we would suggest that more than three or four messages a day to one person could become annoying or intrusive, reducing the effectiveness of the service.

If the recipient has caller id how will the call be identified?

All Nudgu calls are placed from a common set of phone numbers, allowing the person being called to identify the service.  We recommend that Nudgu phone numbers are added to the address book of the phone you are sending reminders to, making it even simpler to know when reminders are being delivered.

Can my messages be blocked by the recipient?

All Nudgu calls are placed from a common set of phone numbers, allowing the person being called to identify the service.  Some home phone systems allow unrecognised calls to be blocked or directed straight to voicemail.  Where possible, we recommend that Nudgu phone numbers are added to the address book of the phone you are sending reminders to.  This will typically ensure that the call is received directly.

Will the recipient’s details remain private?

Yes.  The personal details of who you are reminding are held only on your phone.  Only the telephone number and audio message are sent to our servers and this information is removed once the message has been delivered successfully. Please note that we do keep a record of your calling patterns, both to help us improve the service and ensure fair use.

Can I re-record messages after they have been scheduled for delivery?

Yes.  Just delete your old message, then record your new one and schedule its arrival time.

How much does the service cost?

There will be a monthly subscription charge, with no minimum term or cancellation charges.  We're looking at what these charges will be at the moment and will advertise them before we launch the service.  At the end of each subscription period, we'll remind you to renew - if you want to - via your phone app.  Renewing just requires a simple acknowledgement and payment will be taken via your Apple or Google PlayStore account.

How can I start / stop the service?

Just download the Nudgu app to your smart phone and you can start straight away with our 28 day free trial.  If you don't want to use the service any more, just choose not to renew your subscription.  If you no longer wish to use the service, please let us know if there was something we could have done better, as we're always looking for ways to improve your experience.

Can I personalise the announcement jingle?

Not at the moment, but this is one of the features we'd like to consider for a future release.  If you would like to see this, or any other feature, please drop us a line via our contact page.

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